Refund policy

Refund Policy

1. Right of withdrawal

In accordance with the legislation in force, the customer has a period of 14 days from the receipt of his order to exercise his right of withdrawal, without having to justify a reason or pay a penalty.

To exercise this right, the customer must contact us by email at chancexcanada@gmail.com specifying:

• The order number

• The products concerned by the return

2. Return conditions

Returned products must be:

• In their original state,

• Unworn, unwashed,

• Complete (packaging, accessories, possible instructions),

• Clean and suitable for remarketing in new condition.

Any damaged, dirty or incomplete product cannot be accepted and will not give rise to a refund.

3. Return or exchange procedure

Step 1 – Notification

The customer must contact our customer service at chancexcanada@gmail.com within 14 days of receipt of the order, indicating his order number and the items to be returned.

Step 2 – Confirmation

A confirmation email will be sent with return instructions.

Step 3 – Return Shipping

Items must be returned to the following address:

CHANCE 

Canada 

⚠️ Important:

For any return without exchange giving rise to a refund, the return costs remain the responsibility of the customer.

4. Refund

Once the return has been received and checked, the refund will be made within a maximum of 14 days, via the same payment method used when ordering.

5. Restocking fees

No restocking fees will be applied for returns in accordance with this policy.

6. Contact

For any questions regarding our return and refund policy, you can contact us at the following address:

📧 chancexcanada@gmail.com